Portland Smiles Cancellation Policy

At Portland Smiles, we are committed to providing high-quality dental care and reserving time exclusively for you. Missed appointments or last-minute cancellations impact our ability to provide proper care to our patients.

Portland Smiles will be revising our cancellation policy due to an overabundance of last-minute cancellations and no shows this past year. To ensure fairness and respect for our time and that of other patients, the following Three-Strike Cancellation Policy will now be implemented.

Cancellations made less than 24 hours before the scheduled appointment time will be considered a last-minute cancellation with no exceptions.

Strike 1:

We understand that unexpected things happen. Your first late cancellation (less than 24 hours notice) or no-show will be noted, but no fee will be charged.

Strike 2:

A second late cancellation or no-show will result in a $50 fee and a written warning. This fee must be paid in full to reschedule your appointment.

Strike 3:

Upon the third offense, we will require full payment in advance for all future appointments. In some cases, we may reserve the right to discontinue services.

We appreciate your understanding and cooperation in respecting our time and that of other patients.